When I want to withdraw my funds I do it through bitbuy. Bitbuy’s customer assistance is regarded as one of the best ones in the business. The exchange offers a 24/7 dedicated support team to help you with any crypto trading issues. You can reach customer support through a phone line or email. Excellent customer service and super easy to use user dashboard.
Deposit or withdraw works perfectly on iPhone app and web.Web site is down for maintenance (2 hour). It happened 2 times from today April 13 to freeze completely for 2-5 minutes. I learned that if you schedule your trade you pay only 0.5% fee instead of 1.5% not using Express. I don’t like to log continuously but that can be fixed. It can be frustrating for some if the initial requirement isn’t completed. Don’t forget to save your keys when you’re starting to make money.
- The Express Trade platform is a quick and simple way for you to buy your crypto.
- I’ve been using bitbuy since 2013 before crypto was as popular.
- Note that Bitbuy is fully transparent regarding their fees, so you can always have a look at this page to verify the current fees.
- I have transferred out remaining funds and will be filing official complaint.
- My buying experience was inredibly easy and fast.
Complete trust in the company to handle my account. I had a potential problem and the support team led by Rebecca jumped on it and handled it perfectly. Around the time of march 20th and have continued to keep in touch and maintain that bitbuy review everything is 100%. I have used Bitbuy for several years and have found their service to be reliable and helpful. The crypto market is highly volatile and Bitbuy manages this volatility while maintaining the requirements of FINTRAC.
Perhaps there was some network congestion or higher volume than normal. This was frustrating, but glad the transaction landed and that Prit was able the honour the promotion that you folks had last week. I plan to continue to use Bitbuy, but if my transfers in the future takes as long as it did yesterday, I will use another exchange moving forward. Bitbuy is a simple and secure cryptocurrency trading platform that provides residents of Canada with a few but highly convenient trading tools. The exchange only offers a handful of digital currencies, but most of them are among the top ten most liquid cryptocurrencies on the market.
Deposits and Withdrawals
When I converted them in to Canadian dollars, I found a major discrepency. Luckily, the math checked out on Bitbuy – there were no mysterious ghost fees like what I experienced on NDAX. Withdrawal options are limited and none of them are free. I was also disappointed to find that you can have your funds deposited directly to your account by Electronic Funds Transfer. The only options eTransfer, Wire Transfer, or transfering your crypto to an extern wallet.
My account was automatically migrated…
They have stolen my 500$ doge deposit heard from customer service one time and they won’t respond period anymore. If you want people who will just take your money and not respond Carl and Brennan the employees are for you. It is a growing company and I have not seen any sign of “out of control”.
Extremely safe and secure BUT…
Many cryptocurrency exchanges have a reputation for having less than stellar customer support. Users often have to wait days before they get tickets answered or verifications completed. While this has improved recently, there is still much to be desired. I have opened an account with Bitbuy and decided to enter a smart contract sometimes after. I had used Coinbase many times before and never had any issue. The one time I used bitbuy, they use an intermidiary address and funds has MIA since.
Bitbuy Review: Complete Exchange Overview
The move was made by Bitbuy as part of their commitment to best practices in the cryptocurrency exchange industry while awaiting greater regulatory clarity in Canada. For those who are not familiar with the concept of cold storage, it is the practice of taking a wallet off line and storing it in an air-gapped environment. It really just means that the exchange is making sure that the private keys of their wallets are inaccessible from digital threats.
They wouldn’t let me withdraw to my wallet, they started to ask different personal questions that it was a customer relationship routine questions. After responding to them via email, up till this moment, they couldn’t resolve my case. My case is been handled by one Rebecca T. They asked for more details about the activity occurring in my binance wallet, which is wrong! Up till this moment, I am unable to withdraw my bitcoin, I can’t send out.
This could also be a great solution for those users who command a strong following online. This is because Bitbuy uses Tradingview charting technology. This is well known in the trading community for being one of the best charting packages on the market. You can do extensive crypto technical analysis with their tools and technical overlays. There are also a host of other features that they have packed into this advanced trading platform.
Hence, we sometimes like to get the perspective from other users on the platform. For the more advanced traders out there, you will probably want to trade on Bitbuy’s more advanced trading platform. This is more like your typical exchange with customer order books matched with an exchange “matching engine”. If you are sending / receiving funds in CAD then you can use one of the payment methods that we listed in the fees section. It is however important to point out that those processing times are mere indications and will vary greatly depending on your banking provider. So, unless you send Bitbuy some form of identity and proof of address you cannot use them.
I just signed into Bitbuy with my CoinSmart credentials and all my assets were there. We like the fact that they have a responsive customer support desk, however it was disappointing to learn that they no longer answer requests via telephone. We also thought that their verification and KYC times were some of the lowest in Canada. While we like to do thorough reviews, it’s sometimes hard to get a full picture of an exchange or service without having used it for an extended period of time.
Bitcoin and Other Supported Cryptocurrencies
Bitbuy has mobile apps for both Android and iOS devices, and both are highly rated. The only real complaint we found is that the mobile app will frequently log users out, requiring them to re-enter their log-in information. While this is certainly inconvenient, it is also in place for security purposes. In this case we think a little inconvenience is worth it for the added safety. The Pro Trade platform also has your standard market depth charts.
Bitbuy fees are similar to the other Canadian trading platforms. However, unlike some rival exchanges (like NDAX, for instance), Bitbuy charges both a deposit and withdrawal fee for Interac e-Transfers. Interac deposits typically take only a few hours, so users often prefer this payment method.
Crypto investors can trade digital assets in larger volumes while avoiding slippage through the Bitbuy OTC (over-the-counter) desk. Traders can receive live price estimates on significant quantities of crypto assets at a set price and benefit from live price quotes. More transparency and scrutiny of their operations by regulators.